Our commitment
Canyon Spirit is committed to ensuring accessible and inclusive environments for our guests and team members. Our commitment to accessibility is reflected in our organizational values and demonstrated in our efforts as an equal opportunity employer and our attention to the mobility and accessibility needs of our guests. While we have put measures in place over the years to remove barriers within our guest experience and in the workplace, we recognize that advancing accessibility requires continuous reflection, review, and improvement.
We make it as easy as possible for guests using wheelchairs to get on, off and around our coaches. Please read through the information below to see how we can accommodate your particular needs.
Canyon Spirit transfer motorcoaches will do their best to take you as close to your coach as possible. In situations where this may not be possible, we are able to assist you with a wheelchair on the platform. Please notify a team member if you would prefer your personal wheelchair and we will try our best to accommodate. Please do not hesitate to ask our staff for pre-boarding assistance of any kind.
After you have comfortably boarded the train, your wheelchair will be transported separately to your destination ready for you when you arrive. Wheelchairs will need to be able to fold down into pieces of 50lbs or less for the health and safety of our employees transporting them. The same guidance as above applies for the use of scooters.
If you have any mobility or accessibility needs
Please complete our Mobility Requirements Form at the time of booking so that we can best prepare to make your journey as seamless as possible and can advise on options that may be available depending on your specific needs and requirements. If you have any changes to your mobility needs since completing the form, please contact your travel professional or Vacation Consultant as soon as possible. No changes after 60 days prior to travel are permitted.
For guests not in a wheelchair, but with mobility needs
Guests board our coaches by using the stairs connected to our outdoor viewing platforms. A grab bar is also available for additional support. If you are unable to use the stairs, we can offer use of our lift to transfer you onto the train. Please complete our Mobility Requirements Form at the time of booking so our team can make your journey as seamless as possible.
For guests who can transfer from a wheelchair to regular seat
We use a manual lift to transfer you onto the train in your own wheelchair. Your wheelchair needs to be 23-inches (or less) wide to fit through the doorway. From there, we can transfer you onto a 15-inch-wide wheelchair that lets you move easily down the aisle of the railcar. Alternatively, if your wheelchair exceeds the measurements above, we can transfer you into our wheelchair prior to boarding the train. Our wheelchair can be used to transfer to the lounge as well as the washroom. Every one of our railcars comes equipped with an ADA Washroom that has wider doorways and grab bars. We can accommodate guests transferring from a wheelchair to regular seat in all service levels.
For guests using wheelchairs full-time
We use a manual lift to transfer you onto the train. Your wheelchair needs to be 23-inches (or less) wide to fit through the doorway. We have the tie-down feature available for one guest per train; and while we will do our best to accommodate, this could restrict travel dates available to you. Meals will be served at the comfort of your seat, and an ADA Washroom with wider doorways and grab bars will be available.
If you’re not able to board a motorcoach with minor assistance, please let us know at the time of booking as accessible motorcoaches are extremely limited, or not available, in each of our destinations and they are booked on a request basis. Please complete the Mobility Requirements Form, and speak to your Vacation Consultant or travel professional for more information.
Mobility and accessibility on sightseeing tours
We partner with the very best local tour providers to offer the sightseeing tours and excursions included in our curated packages. Our tour provider partners will do everything they can to accommodate any special needs, however depending on the type of sightseeing tour and activities included each of our tour partners have different abilities to meet mobility and accessibility needs. Please complete the Mobility Requirements Form, and speak to your Vacation Consultant or travel professional to discuss how our tour partners can accommodate your needs.
Accessible hotel room availability
We can also explore the availability of accessible hotel rooms - equipped with grab bars or shower stools or roll-in showers if required. You’ll need to request accessible rooms when you make your booking so we can confirm availability of this specialized inventory with our hotel partners. As they do have limited accessible room options, it may be necessary to seek out alternate hotels.
Service animals
If you have a Service Animal, please advise Canyon Spirit at the time of booking and complete the Service Animal Form so we can be prepared for you and your companion.
For guests using oxygen tanks
Oxygen tanks can be stored at your seat if they fit comfortably between your legs or in front of you. The majority of our seats have electrical outlets that can be used to charge your tanks. If there are no outlets available at your seat, please let your onboard Hosts know and they can charge them for you.
If we missed anything, please contact us for additional information.
Email us
Phone us
1-800-653-4105 (Guest Experience Centre)
Mailing address
Compliance Manager
Armstrong Collective
1100-980 Howe Street
Vancouver, BC V6Z 1N9
